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Monday, November 30, 2009

ITIL v3: Service Catalog Should be Front and Center

ITSM Watch:  Insight on IT Service Management

Earthweb Network
Monday November 30, 2009

ITIL v3: Service Catalog Should be Front and Center
By Rob England - November 24, 2009
Two years on and we're still not there, writes ITSMWatch columnist Rob England.

ITIL v3 Update: Call for Participants
By ITSM Watch Staff - November 17, 2009
The OGC wants You!

New Directors Appointed
By ITSM Watch Staff - November 17, 2009
itSMF International appoints three new directors to its executive board.

Stop Implementing ITIL!
By Jason Druebert - November 16, 2009
You can't implement something that isn't designed to be implemented, writes ITSMWatch columnist Jason Druebert of BT Professional Services.

Which ITIL Software Features Work Best?
By Pam Baker - November 6, 2009
The answer depends on where you are at in your service management efforts.

New Change Management Qualification from APM Group
By ITSM Watch Staff - November 6, 2009
The Change Management Practitioner qualification is intended to help people become better at managing change.

OGC to Withdraw ITIL v2 Support
By ITSM Watch Staff - October 29, 2009
OGC to eliminate v2 exams beginning in June 2010.

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