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Monday, February 1, 2010

Is Getting Your ITIL Certification Worth It?

ITSM Watch:  Insight on IT Service Management

Earthweb Network
Monday February 1, 2010

Is Getting Your ITIL Certification Worth It?
By David Moskowitz - February 1, 2010
The value of ITIL certification is knowledge and a common tongue, writes ITSMWatch columnist David Moskowitz.

Have the Pillars of ITIL Crumbled Further?
By Rob England - January 25, 2010
The short answer is a resounding "Yes", writes ITSMWatch columnist Rob England.

Three Steps to Optimum IT Service Delivery
By Mark Schouls - January 19, 2010
IT service management really starts with change, configuration and release management, writes ITSMWatch guest columnist Mark Schouls of Novell.

Are People the Forgotten Part of ITIL?
By Peter Doherty - January 11, 2010
When you start turning out leaders instead of managers, the improvements can be staggering, writes ITSMWatch columnist Peter Doherty of CA.

ITIL is Continual Service Improvement
By George Spalding - January 5, 2010
Continuous improvement is an oxymoron, writes George Spalding of Pink Elephant.

How to Mitigate the Risk of Failed Changes, Part II
By George Spafford - January 4, 2010
Success is based on stated change objectives, writes ITSMWatch columnist George Spafford.

Using Balanced Metrics as Service Support Indicators
By Rob England - December 28, 2009
Deciding what to measure will cause real-world changes in behavior, writes ITSMWatch columnist Rob England.

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