| Monday February 1, 2010 |
Is Getting Your ITIL Certification Worth It? By David Moskowitz - February 1, 2010 The value of ITIL certification is knowledge and a common tongue, writes ITSMWatch columnist David Moskowitz. Have the Pillars of ITIL Crumbled Further? By Rob England - January 25, 2010 The short answer is a resounding "Yes", writes ITSMWatch columnist Rob England. Three Steps to Optimum IT Service Delivery By Mark Schouls - January 19, 2010 IT service management really starts with change, configuration and release management, writes ITSMWatch guest columnist Mark Schouls of Novell. Are People the Forgotten Part of ITIL? By Peter Doherty - January 11, 2010 When you start turning out leaders instead of managers, the improvements can be staggering, writes ITSMWatch columnist Peter Doherty of CA. ITIL is Continual Service Improvement By George Spalding - January 5, 2010 Continuous improvement is an oxymoron, writes George Spalding of Pink Elephant. How to Mitigate the Risk of Failed Changes, Part II By George Spafford - January 4, 2010 Success is based on stated change objectives, writes ITSMWatch columnist George Spafford. Using Balanced Metrics as Service Support Indicators By Rob England - December 28, 2009 Deciding what to measure will cause real-world changes in behavior, writes ITSMWatch columnist Rob England. Get Ready for Windows 7! Pros and Cons? Learn What Our Experts Think Download Free eBook Now. Click Here. | Interested in placing your TEXT AD HERE? Click Here | |
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