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Friday, January 29, 2010

Search Engine Watch Featured White Papers

Free Search Engine Watch White Papers
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Empower yourself with knowledge! Search Engine Watch's ever growing White Paper library makes it easier than ever to find solutions to pressing issues with industry specialists sharing their insight and experience, free.

Check out our featured white papers available on demand:

Search Engine Watch White Papers

eMarketer Whitepaper: Optimizing the E-Commerce Experience

From the Web to the Contact Center, are you prepared to proactively engage and keep your savvy customers? Read how e-commerce leaders are optimizing their sites with ratings, reviews, live help, Web analytics, mobile and more. Download this whitepaper from eMarketer and hear what trends and innovations are driving the most optimized (and successful) e-commerce sites.
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What Consumers Want from Live Online Help. Survey Says...

Consumers increasingly require live help when browsing, researching, and buying products and services online. Data suggests that specific circumstances and scenarios drive consumers to seek assistance in the form of a live voice interaction or text chat. Moreover, despite broader availability of text chat versus click to call, live voice is still the preferred method of communication for most online buyers in most situations. Gain the insights of 1,052 U.S. consumers when you download this survey on live help today.
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