Leveraging Metrics to Support ITIL Processes

How to Leverage Metrics to Support ITIL Processes There's a general level of anxiety surrounding metrics among those who have adopted the IT Infrastructure Library (ITIL). Download this Internet.com eBook to learn what you should measure and why so your ITIL processes achieve their objectives. Topics explored include: KPI design; Sample process metrics; Incident management; KPI continuous improvement, and more. MORE RESOURCES FROM INTERNET.COM Whitepaper: The Importance of an Information Strategy Sponsored by IBM Since its inception, IT has focused on reducing costs through process automation and the implementation of applications. However, that is no longer enough to sustain competitive advantage in a rapidly changing world. Today, important business decisions depend on having up-to-date, trustworthy information. At the same time, you need to assess the internal and external risks involved in such decisions. Read more. Download now » Whitepaper: Cloud Computing--Latest Buzzword or Glimpse of the Future? Sponsored by Google Cloud computing frees up budgets hand-cuffed by IT expenses. Instead of purchasing software licenses and hardware for new employees and locations, businesses simply add accounts to expand computing capacity. This paper surveys cloud computing today: What are the benefits? Why are businesses embracing it? What are its payoffs and pitfalls? Download Now » Whitepaper: Understanding and Leveraging ITIL v3 Sponsored by IBM What do the new ITIL standards mean for your business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals can add value, and ITIL V3 can help. Learn More » Register Now to Get Your Complimentary ITIL Guide! This IT Management eBook is part of the exclusive benefits offered when you sign up for your free Internet.com membership. Membership provides access to exclusive content on our network, including: our eBook Library, whitepapers, newsletters, webcasts, WinDrivers and more. Register Now » Instant updates on Internet.com eBooks as soon as they become available! Internet.com is the property of QuinStreet, Inc. 1051 E. Hillsdale Blvd., 8th Floor Foster City, CA 94404 You are receiving this email because you have registered for a tutorial, download, whitepaper, webcast, or have elected to receive information or offers from Internet.com. If you wish to be removed from future Internet.com Membership Alerts, please go to: http://e-newsletters.internet.com/ membership_unsub.html